Terms & Conditions

These terms and conditions cover the agreement for the supply of goods to “you”, the customer, from “we” and “us”, HVW LTD. HVW LTD is a business-to-business supplier.

Acceptance of your order is subject to status and stock availability. Your order will be held electronically and in paper format by HVW LTD for future reference.

You may cancel this agreement at any time up until the date of dispatch for your order, provided your order is for non-customised garments.

Orders for customised garments can be cancelled up until the point that you have approved your printing or embroidery artwork. Once proofs have been signed off, cancellation is not possible because the goods will then be customised and left in a non-resaleable condition.

Embroidered Garments: When goods are embroidered, as part of the manufacturing process a circular hoop mark may appear on the garment. This is normal and should disappear after the first wash.

All prices shown in this online catalogue exclude post and packing and VAT. Details of these charges are displayed on the basket page where you can view a final price before placing your order.

Any applicable post and packing and VAT is payable by you in addition to the contract price.

Every effort is made to ensure that pricing on our website is kept up to date and accurate. It is possible that errors may occur, leading to incorrectly priced items being listed on the site. In this rare event, you will be contacted by us before the order is accepted and notified of the issue. You will then have the option to accept the updated price or cancel the order.

HVW LTD will not be liable for any consequential loss caused by failure of the carrier to deliver.

Any claim for non-delivery of, or damage to, goods in transit should be made within seven days of the date of receipt. Our liability in respect of any such claim is limited, at our option, to replacement of the goods or refund of the price and does not extend to any indirect or consequential loss.

Orders above £150.00 before VAT will be dispatched free of charge. Below this value, a post and packing charge of £6.99 plus VAT per order will be incurred for deliveries within most areas of mainland UK.

If the carrier is unable to deliver to you and a second delivery journey is required, or if the second attempted delivery is unsuccessful and the goods are returned to HVW LTD, additional carriage charges incurred may be charged to you.

If your delivery address is not covered by our standard postage service, you will be contacted by us to advise you of the additional cost involved in dispatching your order.

Our supply chain will accept returns within 30 days. However, this service is not free and costs us approximately 8% of the retail price. Therefore, this may be charged if garments are returned for any reason other than being faulty.