Delivery & Returns
We supply plain, printed and embroidered workwear across the UK. Plain items are usually dispatched faster, while customised items require production time after artwork approval.
Delivery options and return rules differ depending on whether your order is plain, customised, printed or embroidered. Please check the details below before placing your order.
Need something urgently?
Express or next-day delivery is only available by arrangement and is not guaranteed on customised items unless confirmed with us first.
Delivery at a Glance
The table below shows our usual delivery services, estimated timescales and delivery charges.
| Service | When it arrives | Price | Notes |
|---|---|---|---|
| Express / Next-Day (HVW101 vests only) |
Next working day if ordered by 2pm | £9.95 + VAT |
Must be arranged by phone or email first. 01942 269666 / info@hivizworkwear.net |
| Standard Plain items — mainland UK |
2–3 working days | £6.99 + VAT | Applies to non-customised/plain items. Tracked by DPD. |
| Customised Items Printed / embroidered |
5–7 working days from artwork approval | £6.99 + VAT | Lead time before dispatch. Next-day available once shipped. |
| Free Delivery Orders £150+ ex VAT |
2–5 working days | £0.00 | Applied automatically at checkout. |
| UK Non-Mainland | 3–5 working days | £21.95 + VAT | Highlands, Islands and Northern Ireland. |
Returns Policy
We want you to be happy with your order. Please check all items carefully when they arrive and contact us as soon as possible if there is a problem with your delivery.
Printed & Embroidered Items
Items that have been printed, embroidered, personalised or customised to your requirements cannot be returned or exchanged unless they are faulty.
Please make sure all sizes, colours, quantities, logos, artwork and order details are checked carefully before approving your order.
Plain Item Returns
Plain, Non-Customised Items
Plain, non-customised items may be returned if they do not fit, provided you notify us within 14 days of receiving your order.
Return postage is the customer’s responsibility and items must be returned at the customer’s expense.
Condition of Returns
All returned items must be in a saleable condition. This means they must be unworn, unused, unwashed, free from marks or odours, and returned with any original packaging, tags or labels where applicable.
Restocking Fee
We reserve the right to charge a 15% restocking fee on returned plain items. This may be deducted from your refund where applicable.
How to Arrange a Return
Please contact us before sending any items back. This helps us confirm whether your return is eligible and allows us to resolve any delivery or order issues as quickly as possible.
Contact us first
Email or call us with your order details before returning any goods.
Check eligibility
We will confirm whether the item is plain, customised, faulty or eligible for return.
Return securely
Eligible items should be returned unused, unworn and in saleable condition.
Faulty Items
If you believe an item is faulty, please contact us before returning it. We may ask for photos or further information so we can resolve the issue as quickly as possible.
- Report faults as soon as possible after receiving your order.
- Please provide your order number and clear photos where requested.
- Do not return items without contacting us first.
- We will review the issue and advise the next steps.
Need help with delivery or returns?
Contact HiVizWorkwear before placing an urgent order or returning any items. We will help confirm the best option for your order.