GDPR & Data Security Statement

At HVW LTD (operating HiVizWorkwear.net), we are committed to protecting your personal information and ensuring that all data is handled securely, transparently and in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How We Collect and Use Your Data

We only collect information that is necessary for:

• Processing and fulfilling orders
• Managing customer accounts
• Providing customer service and aftercare
• Sending order updates and operational messages
• Marketing communications (only where consent has been given)

We do not collect unnecessary information, and we never sell, rent or trade your data with any third party.

Data Storage & Protection

Your data is stored securely using encrypted servers and industry-standard security protocols.

• All customer information is encrypted during transmission.
• Data is stored within secure UK/EU-based systems that comply with GDPR standards.
• Only authorised HVW LTD staff can access customer data, and only when required for order processing or support.
• Regular security and system checks are performed to ensure continued protection.

Secure Checkout

All payment and checkout pages on HiVizWorkwear.net are secured using SSL/TLS encryption. This ensures that any personal and payment information entered on our website is protected against unauthorised access.

• The padlock icon displayed in your browser confirms the secure connection.
• All data submitted during checkout is encrypted in transit.

PCI-Compliant Payment Handling

We do not store or process card payment information on our own servers. All payments are handled securely by PCI DSS compliant payment providers, which may include:

• PayPal
• Major UK card processors
• Secure payment gateways used by Visualsoft

This ensures that your card details are handled safely and never accessible to HVW LTD employees.

No Unauthorised Data Sharing

We do not share customer data with third parties unless it is:

• Essential for fulfilling your order (e.g. courier or delivery partners)
• Required to comply with legal obligations
• Requested by you (e.g. warranty or product support)

We never sell or trade customer information with marketing agencies or external businesses.

Your Rights Under UK GDPR

You have the right to:

• Access the information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for marketing at any time
• Request a copy of your data in a portable format
• Raise concerns or lodge a complaint regarding data use

To make any of these requests, please contact us:

Email: info@hivizworkwear.net
Phone: 01942 269 666

Data Retention

We only retain personal data for as long as necessary to:

• Fulfil your order
• Meet warranty or legal requirements
• Resolve disputes
• Maintain accurate financial records (as required by UK law)

Updates to This Policy

This statement is reviewed regularly and updated when necessary to reflect changes in legislation, security practices or business operations. The latest version will always be available on our website.

Contact Us

If you have any questions regarding how your data is handled, or if you wish to exercise your GDPR rights, please contact us directly using the details above.

HVW LTD
Unit A15(1), Kenyon Court
Moss Industrial Estate, Leigh
WN7 3PT, United Kingdom